NOTE: Please use the customer support form at the bottom of this page to submit a claim or request for support per your order.

All returns must be reported to Mya Saray using the contact form below within three (3) days from the day of delivery. Returns will be accepted ONLY if the merchandise is unused and in its original packaging.

No returns will be accepted by Mya Saray if reported after that three (3) day period once the package has been delivered. Mya Saray is not liable for your return shipping fees; the cost of shipping return will be incurred at your own expense. MYA Saray will cover your return shipping fees, ONLY if you have received an incorrect item. Refunds for returns will be processed once the package has been received at our facility and inspected by our staff. A 10% restocking fee will be assessed for all returns.

If you wish to exchange an item upon its delivery, please contact us within three (3) days of receiving the item. The item must be unused and in its original packaging. All return shipping fees are incurred at your own expense. A 10% restocking fee will be assessed on all exchanged items.

Damages must be reported to Mya Saray within three (3) days of delivery. The damage must be reported using the form below with supporting images. A customer support rep will be in contact with you shortly after your report has been received. Damages are usually replaced free of charge if the damage occurred during transit. Damages reported after this time period will not be accepted by Mya Saray.

MYA Saray does not offer a guarantee on any glass products. Once used our Hookahs can not be returned or exchanged.

Mya Saray only offers full refunds on orders if canceled before being shipped. Orders that get canceled during transit will assess shipping fees before being refunded.

Refunds on returned Merchandise: All merchandise must be in its original packaging, and unused. A 10% re-stocking fee will be assessed on all returns

While our packaging processing goes through multiple layers of verification if you believe you are missing or have received an item you did not order we will proceed to open a claim for you. In the event this is your case please contact us within two (2) days of the alleged delivery or assigned delivery date using the form below. Once your claim is both submitted and received a customer service rep will follow up with you. To fully process a claim we may ask for images, and seek the return of the received merchandise before sending you replacements.

Mya Saray is not liable for replacing items damaged in the unboxing process.

Mya Saray is liable and offers the above-subjected services only on orders placed through our website Orders placed with distributors, local shop, or any other retailers are to be addressed directly to your place of purchase, and they shall be able to assist you based on their terms of service.

Some of our vendors have the right to mix and match our Mya Items, BE SURE AT THE TIME OF ORDERING TO GIVE THEM THE EXACT NAME OF THE MYA PRODUCT AS LISTED IN THE PRODUCT CATALOG. Providing names different than listed on our website or product catalog is a frequent basis of confusion. Prices and Discounts of our vendors are subject to the vendor's discretion.

Mya Saray will not price match any items listed on any other website. Be careful of any alleged MYA products offered at suspiciously low prices. The MYA brand is one of the world's most counterfeited brands.

Damages, suspected defects or product concerns must be addressed to the retailer that directly provided the product to you, and the retailer must then refer your concern to us. If your original place of purchase refers you to us, you must have proof of purchase before we are able to assist you. This should include receipts, or any invoice received on your purchase. If you believe that you have purchased a counterfeit MYA product, please contact us directly so that we can fill out an incident report. There may be a reward for alerting us to counterfeits in your area. Rewards may not issue without purchase receipts, although exceptional cases may nonetheless merit a reward.

Orders are processed as you request through You, the customer are liable for verifying sizing, and compatibility of all purchased items.

The photos on this web site are provided to assist you in choosing the right product. These photos are meant to be samples only and are not intended to provide a perfect match to the actual product color. Colors and photo size may vary based upon your screen resolution and other computer settings outside of MYA Saray's control. The photo may differ from the actual product due to reproduction limitations of the photograph and limitations of viewing photos at different resolutions, hue, brightness, contrast, and other screen variation

Looking for information on shipping & delivery?

Please contact us using the form below.

Customer Support Contact Form